FAQ

. Is it worth getting my computer fixed, should I just buy a new one?

With the cost of new PCs and Laptops now so affordable we understand you dilemma.  For this reason we offer a diagnostic service after which we will tell you what is wrong with your machine and how much it is going to  cost to repair. We only charge this fee if you decide not to proceed with the repair of your computer – and we do ask you to bring your machine

If the repair involves replacing a number of major component parts and you have had your computer for some years whether to repair or replace  is a very valid question.  We have, and do advise clients if replacement a solution, remembering then that your files will need to be transferred and possibly software re-installed and you may need to learn a new operating system.  Should you choose, we can load all your files and software onto your new machine for you.  We can also advise you on your new purchase or alternatively we are able to build you a new PC to specifically match your needs – at an affordable price using quality components.

Q. How much does it cost to find out what is wrong with my computer?

We charge $75 to diagnose the problem with your machine – you are not charged this fee if you decide to go ahead with the repair job.

Q. Can I bring my computer in?  Where is your workshop?

Yes, you are welcome to bring your troublesome computer into us, 6 days a week.  We would appreciate if you could give us a call before you come so that we are prepared to meet you .  We have found that most of our customers prefer to drop-off their computers at our workshop rather than have a technician come to their home.  For those who work full-time and can’t get to us during our regular office hours, please call and we will make sure we are available to accommodate you.

We are located at 7/7 shropshire st, Queanbeyan -15 minutes from Civic,CBD.

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